Sales Account Manager
About the job
We're looking for an experienced Account Manager to join our office-based Sales team
Job title: Account Manager
Contract type: Permanent
Hours: 40 hours per week
Location: Poole
Holiday: 30 days paid (inc. bank holidays)
What you will be doing
Proactively schedule and complete agreed volume of outbound customer calls per day.
Respond to customer email enquiries within agreed timeframe.
Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. stock availability, delivery schedules, pricing etc).
Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
Analyse each customers' accounts to assess and identify opportunities to drive growth and profitability.
Identify and sell existing or new whitespace products.
Actively maintain positive client relationships through service delivery; anticipating needs and potential issues.
Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
Create memorable service interactions at each customer touch point.
Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
Schedule customer account reviews with BDM and Sales Support.
Document and follow all processes specific to customer accounts (update as required). Ensuring any 'special' processes are clearly highlighted and adhered to
Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).
Adopt a 'right first time' approach to all actions and interactions.
What's in it for you
Monthly profit share bonus scheme
Holiday buy-back scheme
Company sick pay
Free onsite parking
Perks at Work scheme
Unlimited 'tuck shop' snacks
Free lunch every Friday
Charity dress down day every Friday
Cycle to Work scheme
Complementary Happy Birthday vouchers
Subsidised workplace massage
'Giveback Days' with food cooked onsite by the Management Team
Eye vouchers
Employee assistance programme (EAP)
Company social and corporate events
Who we are
We're a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We're famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self-starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top-notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.
Skills & Experience
B2B or B2C Experience.
Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
Appetite to develop both product and industry knowledge.
Ability to build strong relationships with both customers and colleagues.
Negotiation and persuasion skills to ensure win/win situations are achieved every time.
We would love to hear from you!
We're looking for an experienced Account Manager to join our office-based Sales team
Job title: Account Manager
Contract type: Permanent
Hours: 40 hours per week
Location: Poole
Holiday: 30 days paid (inc. bank holidays)
What you will be doing
Proactively schedule and complete agreed volume of outbound customer calls per day.
Respond to customer email enquiries within agreed timeframe.
Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. stock availability, delivery schedules, pricing etc).
Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
Analyse each customers' accounts to assess and identify opportunities to drive growth and profitability.
Identify and sell existing or new whitespace products.
Actively maintain positive client relationships through service delivery; anticipating needs and potential issues.
Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
Create memorable service interactions at each customer touch point.
Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
Schedule customer account reviews with BDM and Sales Support.
Document and follow all processes specific to customer accounts (update as required). Ensuring any 'special' processes are clearly highlighted and adhered to
Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).
Adopt a 'right first time' approach to all actions and interactions.
What's in it for you
Monthly profit share bonus scheme
Holiday buy-back scheme
Company sick pay
Free onsite parking
Perks at Work scheme
Unlimited 'tuck shop' snacks
Free lunch every Friday
Charity dress down day every Friday
Cycle to Work scheme
Complementary Happy Birthday vouchers
Subsidised workplace massage
'Giveback Days' with food cooked onsite by the Management Team
Eye vouchers
Employee assistance programme (EAP)
Company social and corporate events
Who we are
We're a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We're famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self-starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top-notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.
Skills & Experience
B2B or B2C Experience.
Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
Appetite to develop both product and industry knowledge.
Ability to build strong relationships with both customers and colleagues.
Negotiation and persuasion skills to ensure win/win situations are achieved every time.
We would love to hear from you!
Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.
Easy Apply